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While we offer it, the first weighing on each install of the app is free: one weight unlock per install, with the dollar figure, no code needed. Seeing the assessment itself (the breed, the photo check, the warnings, including any possible health or welfare concern, and how wide the range is) is always free. Sex, age, measurements and health notes unlock with the weigh after your free first one. The free weighing is a gift, not a contract term, and we may withdraw or change it. If you have already paid for an unlock, withdrawing the free weighing does not affect it.

Seeing the breed, the range around the weight, and the warnings, including any possible health or welfare concern, is free. Unlocking the weight for one animal is one purchase; in Australia it is A$1.00. Weighing packs of 10 to 500 weighings, and the optional PDF report, are separate purchases. Prices differ from country to country. The App Store shows the exact price in your local currency before you buy, and that is the price you pay.Google Play shows the exact price in your local currency before you buy, and that is the price Google Play will charge.The App Store or Google Play shows the exact price in your local currency before you buy, and that is the price you pay. Every purchase is a one-off: nothing renews and there is nothing to cancel. Payment is through Apple, and we never see your card details. Refunds are handled by Apple, at reportaproblem.apple.com.Payment is through Google Play, and we never see your card details. You can request a refund through Google Play (see support.google.com/googleplay/answer/2479637), or email support@cattlescale.app.Payment is through Apple or Google Play, and we never see your card details. Apple handles App Store refunds through its own process (reportaproblem.apple.com). For Google Play purchases, you can request a refund through Google Play or contact us.

Weighing packs can be restored. On a new phone, or after you reinstall, open the Weighing packs list in the app and tap "Restore my packs". It finds packs bought with the same Apple account and brings back the weighings left in them. It needs iOS 18 or later and the latest version of the app. Single unlocks, the free first weighing and past results are not restored. If you paid for a single unlock and the weight did not appear, open the app again: it picks up that purchase by itself and uses it for your next animal, so do not buy again to fix it. We never see your Apple ID.Weighing packs bought on Google Play stay on this phone. Google Play doesn't list purchases it has already handed over, so there is no "Restore my packs" button. If you delete the app, clear its data or move to a new phone, the app cannot bring back weighings left in a pack. Email support@cattlescale.app if that happens. Single unlocks, the free first weighing and past results are not restored. If you paid for a single unlock and the weight did not appear, open the app again: it picks up that purchase by itself and uses it for your next animal, so do not buy again to fix it. The app never asks for your Google account.Weighing packs can be restored. On a new phone, or after you reinstall, open the Weighing packs list in the app and tap "Restore my packs". It finds packs bought with the same Apple account and brings back the weighings left in them. It needs iOS 18 or later and the latest version of the app. Single unlocks, the free first weighing and past results are not restored. If you paid for a single unlock and the weight did not appear, open the app again: it picks up that purchase by itself and uses it for your next animal, so do not buy again to fix it. We never see your Apple ID.

No. CattleScale has no sign in of any kind. We do not collect or hold your name, email address, phone number or password. A purchase is proved by a signed token that carries no identity.

The number is an estimate from photographs, not a weigh scale. To give the photos a scale, include the printed ruler sheet: print the CattleScale ruler sheet on A4 at 100%, not fit to page, and put it in the photo, clipped to a rail or held flat against the animal's shoulder, in the same plane as the animal's side. The app reads the sheet. This applies when you take the photos. To sharpen a reading you already have, retake the photos and weigh again. That is a new assessment, so its weight needs its own unlock.

Your photographs are read by an AI provider (Google's Gemini, or OpenAI as a backup) to produce the assessment. We do not store them. The provider may keep them for a time set by its own terms. Your photographs are never sent to our analytics service and are hidden in any screen recording. The full detail is in the privacy policy.